Frequently Asked Questions

Expert support for your high-performance journey.

How long does shipping take for performance gear?

Standard shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your cycling or running equipment ahead of your next race.

What is your return policy on technical apparel?

We offer a 30-day return policy for all unworn gear with original tags. For hygiene reasons, base layers and socks must be in their original, unopened packaging.

Do you offer professional bike assembly services?

All bikes purchased through Benchmark are professionally inspected before shipping. They arrive 85-95% assembled, requiring only basic tool knowledge to complete, or you can take it to a local partner shop.

How do I ensure I choose the correct shoe size for running?

We provide a comprehensive size guide on each product page. We recommend measuring your foot in centimeters and comparing it to our brand-specific charts for the most accurate performance fit.

Are your products covered by a warranty?

Yes, all hardware and technical components are covered by the original manufacturer's warranty. Benchmark also provides a 1-year limited guarantee against defects in workmanship.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Affirm or Klarna to help you invest in premium equipment over time.